Privacy Policy

1. Introduction

Welcome to Omnia Montenegro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our content. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms, enquiry forms, or booking systems
• Subscribe to our newsletter or marketing communications
• Request property information or brochures
• Register for an account or access our admin services
• Participate in surveys or provide feedback

This may include:

• Name and contact details (email, phone number)
• Property preferences and requirements
• Communication history and preferences
• Professional information (for developers and business partners)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and location information
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies (with your consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Services

• To respond to your inquiries and provide property information
• To process your requests for brochures, property details, or consultations
• To facilitate property transactions and introductions to developers
• To provide customer support and technical assistance

3.2 Communication

• To send you newsletters, market updates, and property alerts (with your consent)
• To respond to your questions and provide requested information
• To send administrative information and updates about our services

3.3 Website Improvement

• To analyze website usage and improve user experience
• To maintain and enhance website security
• To personalize content and recommendations
• To conduct research and analytics (with your consent)

3.4 Legal and Compliance

• To comply with legal obligations and regulatory requirements
• To protect our rights and prevent fraud
• To enforce our terms of service and other agreements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. We only use these technologies with your explicit consent.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and marketing campaigns

4.2 Cookie Management

You can control cookie settings through our cookie banner or your browser settings. However, disabling certain cookies may affect website functionality. You can withdraw your consent at any time by adjusting your cookie preferences or contacting us.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• CRM and lead management systems
• Email marketing and communication platforms
• Analytics and website performance services
• Customer support and helpdesk services
• Payment processors and financial institutions

5.2 Property Developers and Partners

With your explicit consent, we may share your contact information and property requirements with verified property developers and partners to help you find suitable investment opportunities.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, safety, or the rights and safety of others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure hosting environments and regular security audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Your explicit consent for transfers when required

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods are determined based on:

• The nature of the information and services provided
• Legal, regulatory, tax, and accounting requirements
• Our legitimate business interests
• Your consent and preferences

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

9. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may ask for verification of your identity to ensure the security of your data.

10. Marketing Communications

We may send you marketing communications about our services, property opportunities, and related information. You have the right to opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your communication preferences in your account settings
• Contacting us directly to update your preferences

Even if you opt out of marketing communications, we may still send you important administrative messages related to your account or our services.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third parties. We encourage you to read the privacy policies of any third-party services you use.

We are not responsible for the privacy practices or content of these third-party services. Your interactions with these third parties are subject to their own terms and privacy policies.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have an account with us
• Post a prominent notice on our website
• Obtain consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Data Protection Officer

We have appointed a Data Protection Officer to oversee our compliance with data protection laws. If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe we have not handled your personal data appropriately.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from this Privacy Policy will be resolved in the courts of [Your Jurisdiction].